Refund & cancellation policy

• You can try YourQR free before buying, so plan payments are non-refundable once the plan is active.
• Plans don't renew automatically, so there's nothing to cancel. Your plan simply runs until its end date, and you keep using it till then.
• Upgrades are never lost: when you move to a higher plan, the unused value of your current plan is credited towards it.

Extra scan packs are non-refundable once bought. Unused scans stay valid until the date shown in Plan & billing.

• You were charged twice for the same order.
• Money was taken but your plan, pack or order wasn't activated, and we can't activate it.
• Any other case where a refund is required by law.

• Cancel before dispatch: full refund.
• Damaged, faulty or wrong item: tell us within 7 days of delivery with a photo. You choose a free replacement or a full refund. You don't need to send the item back unless we ask.
• Each product carries its own unique code, so we can't accept returns for a change of mind.
• Delivery details are in our Shipping & delivery policy.

Refunds go back to the original payment method (UPI, card, net banking or wallet) through Razorpay. After we approve a refund it usually reaches you in 5–7 working days, depending on your bank. You'll get an email when it's processed. Partial refunds are possible where only part of an order is affected.

Write to skymotiveservices@gmail.com or message us on WhatsApp with your order or payment ID (shown on your invoice and in Plan & billing). We reply within 2 working days. You can also use our contact form.